Our behaviours are the foundation that underpin everything we do, without the correct behaviours and values a business has no soul or personality. Our behaviours have taken a long time to understand and create, we have purposely taken our time to get them absolutely correct as we value their importance to drive the company forward as "one BGB". The behaviours of employees in the workplace have a direct correlation to the business' operations, and concurrently, its success.
Protect our environment of belonging
Be in it together & grow with the Company. Put the person, the health of the long-term relationship before money. Ask for help & be transparent. Respect & enjoy those you work with, share knowledge & learning from mistakes. Support those who fall. Leave a legacy for others to take forward. / Together
How can I help?
Do not avoid the difficult conversation. Keep asking questions to find the underlying problem. Make the environment safe & do not judge the person nor their own ideas. Listen to understand & to build trust. Openly share opinions to find the best solution. / Vulnerable
In your shoes
Imagine what it’s like to be in the position of your teammate, your customer. Empathise & think of oneself less. Carry a Celebrity Service mindset & believe that if you do well, I, we do well. / Empathise
How do you take your tea?
Aim to please others & use your assessment of the situation when doing so. Bring a creative, personalised, can-do attitude. Offer flexibility and customisation to enable choice. Encourage & embrace feedback. / Personalise
Right product, right time
Measure contribution to be able to gauge progress. Keep commitments & become trusted for delivering what’s needed, on time. Own your choices & make it happen. Collaborate & work toward common goals. / Accountable
Be prepared to do the dirty, donkey work for the benefit of your teammates & the customer. Let pride in your work show through your everyday actions & place Team ego above that of your own. / Selfless